You should have received an email from us about this. If not, please contact us immediately via email@example.com. Many thanks for your understanding and patience.
Meanwhile, here are a few possible reasons:
- Your payment details have changed: perhaps you've forgotten to tell us about a change in payment method or your payment details (new payment card, for example). Until you've given us the new information, your subscription will be suspended. Simply resubscribe to regain access to your sessions and progress.
- Alternatively, perhaps you have used our services in a way that contravenes our Terms and Conditions.